We start from the very beginning..
"Ok, let's just go into this. How do you feel about users?"
"They're ok, I suppose" he answers
"Well, they can be a pain at times"
"Well, a lot of the time?"
"OK, ALL THE TIME! I HATE THEM, I HATE THEM! ALWAYS RINGING ME UP WANTING TO GET MORE DISK OR CONNECT TIME, WHINING AT ME IN THEIR PATHETIC
VOICES, COMPLAINING ABOUT RESPONSE TIME. I HATE THEM!"
"Right. There. You see, you did know the answer after all. Second question, What do we do for users?"
"What they want?"
"What we think they want?"
"What WE want?"
"I DON'T KNOW!"
"I see. Well, the answer is, we do nothing *FOR* users. We do things *TO* users. It's a fine distinction, but an important one all the same. Now, what do we do TO users?"
"What we want?"
"Exactly. And WHY do we do it?"
"Because they deserve it?"
"To convince users not to call?"
"No again. We do what we do because we ENJOY it. And because we can get away with it."
"Oh! I suppose you're right"
"I KNOW I'm right. And if I'm not, I'm STILL right, because I'm the *OPERATOR*. It's that simple! If you remember that phrase, there's nothing you can't do. Now the last question. What
exactly do we do to users?"
"Delete their files, scrap their backups, invade their privacy..."
"No no Agent Starling. That is a mere bagatelle. That is simply the method. We want to know the result. What we do is BREAK them. What's the point of deleting their files if they never use
them? What's the point in reading someone's private correspondence if you're not going to let the user know you did it, then tell their friends or parents? Why scrap someone's backups unless
they need them? You have to break the user's will so that they realise that they're the simple-minded sheep we know they are!"
From Simon Travaglia's The Bastard Operator from Hell